About the Company
TELUS is a dynamic, world-leading communications and information technology company, with 17 million customer connections spanning wireless, data, IP, voice, television, entertainment, video and security. We leverage our technology for good to create a friendlier future for everyone. Our team members are at the heart of our success, driving innovation and delivering exceptional customer experiences across Canada and internationally. Join us and make a difference!
Job Description
Are you passionate about helping others and looking for an opportunity to kickstart your career in customer service? TELUS is seeking enthusiastic and dedicated individuals to join our team as Remote Customer Service Agents. This is a full-time, remote position that comes with comprehensive training, equipping you with all the skills and knowledge needed to succeed. You will be the first point of contact for our valued customers, providing support, resolving inquiries, and ensuring a positive experience. If you are a strong communicator, a quick learner, and thrive in a supportive team environment, we encourage you to apply!
Key Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and efficiency.
- Provide accurate information regarding TELUS products and services.
- Troubleshoot and resolve customer issues, escalating complex problems to appropriate departments when necessary.
- Document all customer interactions and resolutions accurately in the CRM system.
- Educate customers on self-service options and promote relevant TELUS offerings.
- Maintain a high level of customer satisfaction and contribute to team performance goals.
- Participate actively in ongoing training and coaching sessions to enhance skills and knowledge.
- Adhere to company policies and procedures, including security and privacy protocols.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong active listening skills and empathy.
- Ability to learn new software and systems quickly.
- Proficiency with basic computer applications and internet navigation.
- Self-motivated with a strong work ethic and ability to work independently in a remote setting.
- Problem-solving aptitude and a customer-centric approach.
- Ability to work flexible hours, including evenings and weekends, as required.
Preferred Qualifications
- High school diploma or equivalent.
- Previous experience in a customer service role (even if informal).
- Familiarity with telecommunications products or services.
- Fluency in French or other additional languages is an asset.
Perks & Benefits
- Comprehensive paid training program.
- Competitive salary and performance incentives.
- Extensive benefits package including health, dental, and vision coverage.
- Employee assistance program and wellness resources.
- Opportunities for career growth and advancement within TELUS.
- Generous employee discounts on TELUS products and services.
- A supportive and collaborative remote work environment.
- Paid time off and holiday pay.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
DISCLAIMER
Welcome to VitalaliCare.com. We provide job seekers with information gathered from various publicly available job posting websites. We do not charge any fees for accessing or using our website, and all job information is provided free of charge.
VitalaliCare.com does not directly offer, manage, or engage in the hiring process for any of the job listings featured on our website. All listings are sourced from third-party job posting platforms. If you have any concerns or need to report a scam, please contact us at techturna@gmail.com.
