About the Company
SAP SE is a German multinational software corporation based in Walldorf, Baden-Württemberg, that develops enterprise software to manage business operations and customer relations. As a leader in the enterprise application software market, SAP helps companies of all sizes and industries run better. From back office to boardroom, warehouse to storefront, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. Our global team is driven by a commitment to innovation and customer success.
Job Description
Are you a highly motivated and customer-focused individual with excellent English communication skills? SAP SE is seeking a dedicated Customer Service Representative to join our dynamic team. In this fully remote role, you will be the first point of contact for our valued customers, providing exceptional support, resolving inquiries, and ensuring a positive experience with SAP’s products and services. You will work independently from your home office, collaborating virtually with a global team to maintain our high standards of service excellence.
Key Responsibilities
- Serve as the primary point of contact for customer inquiries via phone, email, and chat, providing timely and accurate information.
- Diagnose and resolve customer issues, guiding them through solutions and troubleshooting steps related to SAP products and services.
- Escalate complex issues to appropriate internal teams when necessary, ensuring seamless handovers and follow-ups.
- Maintain detailed records of customer interactions and transactions in our CRM system.
- Educate customers on product features, services, and self-service options.
- Contribute to continuous improvement initiatives by identifying common issues and suggesting process enhancements.
- Adhere to company policies and procedures, ensuring data privacy and security.
Required Skills
- Fluent in English (written and spoken)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency in using CRM software and other customer support tools
- Ability to work independently and manage time effectively in a remote environment
- Minimum 1 year of experience in a customer service role
Preferred Qualifications
- Proficiency in an additional European language (e.g., German, French, Spanish)
- Experience with SAP products or enterprise software solutions
- Prior experience in a remote customer service position
- Bachelor's degree in Business, Communications, or a related field
Perks & Benefits
- Competitive salary and performance-based bonuses
- Comprehensive health and wellness programs
- Generous paid time off and flexible working hours
- Access to extensive learning and development resources (SAP Learning Hub)
- Company laptop and necessary remote work equipment provided
- Virtual team-building events and social activities
- Employee assistance program
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
DISCLAIMER
Welcome to VitalaliCare.com. We provide job seekers with information gathered from various publicly available job posting websites. We do not charge any fees for accessing or using our website, and all job information is provided free of charge.
VitalaliCare.com does not directly offer, manage, or engage in the hiring process for any of the job listings featured on our website. All listings are sourced from third-party job posting platforms. If you have any concerns or need to report a scam, please contact us at techturna@gmail.com.
