Remote Social Media Content Moderator

About the Company

Hootsuite is a global leader in social media management, empowering organizations to strategically grow their brands, businesses, and customer relationships with confidence. We’re a diverse team working to make social media a positive force for change, and we believe in fostering a culture of innovation, learning, and collaboration. Join us in making an impact on millions of users worldwide.

Job Description

We are seeking a dedicated and detail-oriented Remote Social Media Content Moderator to join our team immediately. This critical role involves ensuring our social media platforms remain safe, compliant, and positive environments for all users. You will be responsible for reviewing user-generated content, enforcing community guidelines, and making swift decisions to maintain content quality and brand integrity. This is a 100% remote position, offering flexibility and the opportunity to contribute to a leading social media company from anywhere in Canada.

Key Responsibilities

• Review and moderate user-generated content (comments, posts, images, videos) across various social media platforms in accordance with established community guidelines and policies.
• Make accurate and timely decisions on content approval, rejection, or escalation.
• Identify and report trends in inappropriate content or user behavior.
• Collaborate with internal teams to refine moderation guidelines and improve content policies.
• Stay informed about current social media trends, platform updates, and potential risks.
• Maintain a high level of confidentiality regarding sensitive content and user data.
• Provide feedback and contribute to the continuous improvement of moderation tools and processes.

Required Skills

• Excellent written and verbal communication skills in English.
• Strong critical thinking and decision-making abilities with a high degree of accuracy.
• Ability to work independently and manage time effectively in a remote setting.
• High level of empathy and emotional resilience when exposed to sensitive content.
• Proficiency in using various social media platforms and content management systems.
• Attention to detail and a commitment to upholding quality standards.

Preferred Qualifications

• 1+ year of experience in content moderation, customer support, or a related field.
• Familiarity with online safety principles and digital citizenship.
• Experience working with diverse global communities.
• Proficiency in additional languages (e.g., French, Spanish, Mandarin).
• Bachelor's degree or equivalent practical experience.

Perks & Benefits

• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holidays.
• Remote work setup stipend.
• Opportunities for professional development and learning.
• Employee assistance program.
• Vibrant remote company culture with regular virtual team events.

Apply Now