About the Company
The Ivy Collection is a group of restaurants, brasseries and cafés, established in London and now growing nationally, each with a local feel and personality. Our restaurants are known for their beautiful interiors, vibrant atmosphere, and exceptional service, offering an unforgettable dining experience to our guests. We are committed to creating memorable moments and providing career opportunities for passionate individuals within the hospitality industry.
Job Description
Join The Ivy Collection as a Restaurant Host / Greeter in our stunning Liverpool location! We are seeking enthusiastic and customer-focused individuals to be the first point of contact for our valued guests. This is an exciting opportunity for someone eager to start their career in hospitality, as no prior experience is required – we’re looking for genuine warmth, a welcoming smile, and a willingness to learn. You will play a crucial role in creating a positive first impression and ensuring a seamless dining experience from arrival to departure.
Key Responsibilities
- Warmly greet and welcome all guests upon arrival to the restaurant.
- Manage the reservation system efficiently, seating guests promptly and accurately.
- Answer incoming phone calls professionally and assist with reservation inquiries.
- Maintain a tidy and organised front desk and entrance area.
- Assist guests with coats, bags, and guide them to their tables.
- Communicate effectively with the front-of-house team regarding table availability and guest flow.
- Handle guest inquiries and provide information about the restaurant menu, specials, and facilities.
- Anticipate guest needs and ensure a comfortable and pleasant waiting experience.
- Escort guests to the bar area if tables are not immediately available.
- Bid farewell to departing guests, inviting them to return.
Required Skills
- Excellent verbal communication skills.
- A warm, friendly, and professional demeanor.
- Strong organizational skills and attention to detail.
- Ability to remain calm and composed in a fast-paced environment.
- A genuine passion for providing outstanding customer service.
- Punctuality and reliability.
- Ability to work as part of a team.
- Proactive and eager to learn.
Preferred Qualifications
- Basic understanding of restaurant operations.
- Previous experience in a customer-facing role (e.g., retail, sales).
- Familiarity with reservation software (e.g., OpenTable).
Perks & Benefits
- Competitive salary and tronc scheme.
- Comprehensive training and development programs.
- Opportunities for career progression within The Ivy Collection.
- 28 days paid holiday per year.
- Staff meals provided on shift.
- Discounted dining at The Ivy Collection restaurants.
- Referral bonus scheme.
- Access to an employee assistance program.
- Vibrant and supportive team culture.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
DISCLAIMER
Welcome to VitalaliCare.com. We provide job seekers with information gathered from various publicly available job posting websites. We do not charge any fees for accessing or using our website, and all job information is provided free of charge.
VitalaliCare.com does not directly offer, manage, or engage in the hiring process for any of the job listings featured on our website. All listings are sourced from third-party job posting platforms. If you have any concerns or need to report a scam, please contact us at techturna@gmail.com.
