About the Company
As one of the world’s leading airlines, Lufthansa is synonymous with quality, reliability, and innovation. With a global network connecting passengers to hundreds of destinations, we are committed to providing exceptional service and a premium travel experience. Join our team and be part of a company that values its employees and strives for excellence in every flight.
Job Description
Lufthansa is looking for dedicated and service-oriented individuals to join our Airport Customer Service team at Munich Airport. As an Airport Customer Service Representative, you will be the first point of contact for our passengers, ensuring a smooth and pleasant travel experience from check-in to boarding. This role requires excellent communication skills, a proactive attitude, and the ability to work effectively in a fast-paced airport environment. Fluency in English is essential, and while German language skills are not required for this specific role, a willingness to assist a diverse international clientele is paramount.
Key Responsibilities
- Greet passengers warmly and provide assistance with check-in, baggage drop-off, and flight information.
- Verify travel documents, issue boarding passes, and manage seat assignments.
- Assist passengers with special needs, including unaccompanied minors, passengers with reduced mobility, and VIPs.
- Handle passenger inquiries, resolve issues, and provide solutions related to flights, connections, and airport services.
- Guide passengers through security and boarding processes, ensuring on-time departure.
- Manage flight irregularities, rebooking, and re-accommodation processes in a calm and efficient manner.
- Maintain a high standard of customer service in all interactions, representing the Lufthansa brand positively.
Required Skills
- Fluent in English (verbal and written).
- Proven experience in a customer service role, preferably in a dynamic environment.
- Excellent interpersonal and communication skills.
- Strong problem-solving abilities and a proactive approach to customer needs.
- Ability to work effectively under pressure and handle challenging situations with composure.
- High degree of empathy, patience, and cultural sensitivity.
- Proficiency in basic computer systems and willingness to learn airline-specific software.
Preferred Qualifications
- Previous experience in the airline or hospitality industry.
- Knowledge of other international languages (e.g., French, Spanish, Arabic, Chinese) is a plus.
- Familiarity with airport operations and procedures.
- Relevant certifications in customer service or tourism.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health and wellness programs.
- Generous travel benefits for employees and their families.
- Opportunities for professional development and career growth within Lufthansa.
- Access to exclusive employee discounts on flights, hotels, and car rentals.
- A vibrant and multicultural work environment.
- Pension scheme and other social benefits.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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