About the Company
Accenture is a leading global professional services company that helps the world’s largest businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. With a presence in more than 120 countries, Accenture brings unparalleled experience, comprehensive capabilities and specialized skills across more than 40 industries. Our employees work at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. We believe in the power of technology and human ingenuity to create a better future.
Job Description
We are seeking a dedicated and technically skilled Helpdesk Analyst to join our dynamic team in Savannah, Georgia. This role is perfect for individuals passionate about technology and committed to providing exceptional customer support. As a Helpdesk Analyst, you will be the first point of contact for employees experiencing technical issues, providing crucial support to ensure smooth operations. You will troubleshoot a wide range of hardware and software problems, guide users through solutions, and escalate complex issues when necessary. This position offers visa sponsorship for qualified international candidates looking to establish their career in the United States, providing a clear pathway to professional growth within a global leader in professional services.
Key Responsibilities
- Provide first-level technical support and problem resolution to end-users via phone, email, and chat.
- Diagnose and troubleshoot hardware and software issues, including desktops, laptops, printers, and mobile devices.
- Resolve network connectivity issues, application errors, and account management problems.
- Document all support interactions, including issues, resolutions, and follow-up actions, in the ticketing system.
- Escalate unresolved issues to higher-level support teams or specialized departments as needed.
- Assist with onboarding and offboarding processes, including setup and configuration of new equipment.
- Maintain accurate inventory of IT assets and software licenses.
- Contribute to the creation and maintenance of knowledge base articles and troubleshooting guides.
- Participate in ongoing training and development to stay current with technology trends and company systems.
Required Skills
- Proficiency in Windows operating systems (Windows 10/11) and Microsoft Office Suite (O365).
- Strong understanding of computer hardware, software, and networking fundamentals.
- Experience with Active Directory for user and group management.
- Excellent problem-solving and analytical skills.
- Outstanding verbal and written communication skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Customer service-oriented mindset with a patient and empathetic approach.
Preferred Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- CompTIA A+, Network+, or Microsoft Certified Professional (MCP) certification.
- Experience with IT service management (ITSM) tools (e.g., ServiceNow, Jira Service Desk).
- Familiarity with remote support tools and methodologies.
- Previous experience in a helpdesk or technical support role, ideally for 1-2 years.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off, including vacation, sick leave, and holidays.
- Life and disability insurance.
- Employee assistance program.
- Professional development opportunities and training programs.
- Visa sponsorship for eligible international candidates.
- Opportunities for career advancement within a global organization.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
DISCLAIMER
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