Customer Service Representative – Remote (Bilingual Preferred)

About the Company

Concentrix is a global leader in customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across 6 continents, our 300,000+ staff deliver next-generation customer experience and help companies better connect with their customers. We create better business outcomes and differentiate our clients through technology-infused CX solutions, driving significant value and innovation across various industries.

Job Description

We are seeking a dedicated and empathetic Customer Service Representative to join our remote team. In this role, you will be the first point of contact for our clients’ customers, providing exceptional support, resolving inquiries, and ensuring a positive brand experience. This is a fully remote position, allowing you to work from the comfort of your home anywhere within the United States. Bilingual fluency (especially Spanish/English) is highly preferred and will be compensated accordingly, as it enables us to serve a broader customer base with excellence.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide accurate information and solutions to customer issues, adhering to established guidelines.
• Escalate complex issues to appropriate departments or supervisors when necessary to ensure resolution.
• Document all customer interactions and resolutions accurately in the CRM system for record-keeping and analysis.
• Maintain a high level of customer satisfaction and strive for first-call resolution whenever possible.
• Adhere to company policies and procedures regarding customer data and service standards.
• Participate in ongoing training and development programs to enhance product knowledge and service skills.

Required Skills

• Excellent verbal and written communication skills in English.
• Strong active listening and problem-solving abilities.
• Proficiency in using CRM software and general computer applications (e.g., Microsoft Office Suite).
• Ability to work independently and manage time effectively in a remote environment.
• High school diploma or equivalent.
• Availability to work flexible shifts, including some evenings, weekends, and holidays.

Preferred Qualifications

• Fluency in Spanish and English (both verbal and written) is strongly preferred.
• Previous experience in a customer service or call center role (1+ years).
• Associate's degree or higher in a related field.
• Experience with specific industry tools or software relevant to customer support.

Perks & Benefits

• Competitive salary with performance-based bonuses.
• Comprehensive health, dental, and vision insurance plans.
• Paid time off (PTO) and company-paid holidays.
• 401(k) retirement plan with company matching contributions.
• Extensive opportunities for career growth and professional development through internal programs.
• Employee assistance program for personal and professional support.
• Fully remote work environment offering flexibility and work-life balance.

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