About the Company
Marriott International, Inc. is a leading global lodging company with more than 8,000 properties in 139 countries and territories. Founded by J. Willard and Alice Marriott, Marriott has been guided by its core values for more than 90 years. With an unwavering commitment to exceptional guest experiences and associate development, we offer unparalleled opportunities for growth in a dynamic and inclusive environment.
Job Description
We are seeking a highly motivated and enthusiastic Guest Relations Executive to join our team in Dubai. This role is crucial in creating an exceptional first impression and ensuring a memorable stay for all our guests. The ideal candidate will possess excellent communication skills, a proactive attitude, and a genuine passion for hospitality. You will be the face of our establishment, assisting guests with inquiries, resolving issues, and anticipating their needs to deliver world-class service. This is an on-site position located within one of our prestigious hotels in Dubai, offering visa sponsorship for eligible international candidates.
Key Responsibilities
- Warmly welcome and assist guests upon arrival and throughout their stay, providing information and support.
- Handle guest inquiries, requests, and complaints promptly and professionally, ensuring satisfactory resolutions.
- Maintain a comprehensive knowledge of hotel services, facilities, and local attractions to provide accurate recommendations.
- Anticipate guest needs and offer personalized services to enhance their experience.
- Coordinate with various hotel departments (Front Office, Housekeeping, Food & Beverage) to fulfill guest requests.
- Process check-ins and check-outs efficiently, ensuring accuracy in billing and guest information.
- Assist with reservations and provide information about room availability and rates.
- Promote hotel loyalty programs and actively encourage guest enrollment.
- Ensure all guest interactions align with Marriott International's brand standards of service excellence.
Required Skills
- Fluency in English (written and spoken)
- Minimum of 2 years of experience in a similar guest-facing role within the hospitality industry
- Exceptional interpersonal and communication skills
- Strong problem-solving abilities and a calm demeanor under pressure
- Proficiency in hotel management software (e.g., Opera PMS)
- Ability to work effectively in a multicultural environment
- Excellent organizational and multitasking skills
Preferred Qualifications
- Bachelor’s degree or Diploma in Hospitality Management or a related field
- Proficiency in additional languages (e.g., Arabic, Russian, Mandarin, German, French)
- Previous experience in a luxury hotel environment
- Knowledge of local customs and tourist attractions in Dubai
Perks & Benefits
- Competitive monthly salary and service charge
- Comprehensive health insurance
- Accommodation or housing allowance
- Visa sponsorship provided
- Flight allowance for eligible candidates
- Opportunities for career growth and professional development within Marriott International
- Employee discounts on hotel stays and F&B globally
- Access to world-class training programs
- Dynamic and supportive work environment
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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