Content Moderator – Trust & Safety Specialist

About the Company

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution of social technology. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and bring the world closer together.

Job Description

We are seeking a dedicated and detail-oriented Content Moderator to join our Trust & Safety team. As a Content Moderator, you will be responsible for reviewing user-generated content across various platforms to ensure compliance with our community guidelines and policies. This critical role helps maintain a safe and positive online environment for billions of users worldwide. You will be at the forefront of protecting our users from harmful content, making timely and accurate decisions, and contributing to the overall integrity of our platforms. This is a 100% remote position, allowing you to work from anywhere in Canada.

Key Responsibilities

• Review and moderate user-generated content, including text, images, and videos, against established community guidelines and policies.
• Make consistent and accurate decisions on content violations within specified service level agreements.
• Identify and escalate complex content issues, policy ambiguities, or emerging content trends to relevant teams.
• Participate in training and calibration sessions to ensure consistency in content moderation decisions.
• Contribute to the continuous improvement of content policies and moderation tools by providing feedback.
• Maintain a high level of confidentiality and professionalism while handling sensitive content.
• Adapt to evolving policies, tools, and platforms in a fast-paced environment.

Required Skills

• Minimum of 1 year of experience in content moderation, trust and safety, or a related field.
• Strong analytical skills and attention to detail, with the ability to identify nuances in content.
• Excellent decision-making skills under pressure, with the capacity to remain objective and consistent.
• Proficiency in English, with strong written and verbal communication abilities.
• Ability to work independently in a remote setting and manage time effectively.
• Comfortable with reviewing sensitive and potentially disturbing content on a regular basis.
• High level of resilience and emotional intelligence.

Preferred Qualifications

• Bachelor's degree in a relevant field (e.g., Communications, Sociology, Psychology, Law).
• Experience with multiple content moderation tools and platforms.
• Familiarity with various social media platforms and online community dynamics.
• Fluency in French or other languages relevant to the Canadian market.
• Understanding of cultural, political, and social issues that influence online content.

Perks & Benefits

• Comprehensive health, dental, and vision insurance for you and your family.
• Generous paid time off, including vacation, sick leave, and company holidays.
• Remote work stipend to support home office setup and internet costs.
• Opportunities for professional development and career growth.
• Access to cutting-edge technology and tools.
• Employee assistance program for mental well-being.
• Flexible work schedule to promote work-life balance.
• Parental leave and family support programs.

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