About the Company
Telus is a dynamic world-leading communications and information technology company, driven by a passion to help our customers thrive in a digital world. We believe in the power of technology to improve lives and are committed to creating a friendlier future. With a strong commitment to customer satisfaction and community giving, Telus offers a supportive and innovative environment for its team members.
Job Description
Are you looking to start a rewarding career with a leading Canadian company, even without prior experience? Telus is seeking enthusiastic and customer-focused individuals to join our team as Remote Customer Service Representatives. We believe in potential, which is why we offer comprehensive, full training to ensure your success. This is a fantastic opportunity to build valuable skills, grow professionally, and contribute to an award-winning customer experience, all from the comfort of your home.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Provide accurate information regarding Telus products, services, and billing.
- Troubleshoot and resolve customer issues, escalating complex problems when necessary.
- Document all customer interactions and resolutions accurately in our systems.
- Identify opportunities to enhance the customer experience and proactively offer solutions.
- Maintain a high level of customer satisfaction and adherence to service level agreements.
- Collaborate with team members and other departments to ensure seamless service delivery.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong active listening skills and empathy.
- Ability to learn new systems and processes quickly.
- Basic computer proficiency and comfort navigating multiple applications.
- Reliable internet connection and a dedicated quiet workspace at home.
- Self-motivated and able to work independently with minimal supervision.
- Problem-solving attitude and a desire to help others.
Preferred Qualifications
- High School Diploma or equivalent.
- Experience with customer service software or CRM systems (a plus, but not required).
- Bilingualism (English and French) is an asset.
- Experience working in a remote capacity (a plus).
Perks & Benefits
- Competitive salary with performance incentives.
- Comprehensive health and dental benefits package.
- Paid time off and holiday pay.
- Extensive paid training program.
- Opportunities for career advancement and professional development.
- Employee discounts on Telus products and services.
- Access to employee wellness programs.
- Supportive and inclusive company culture.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
DISCLAIMER
Welcome to VitalaliCare.com. We provide job seekers with information gathered from various publicly available job posting websites. We do not charge any fees for accessing or using our website, and all job information is provided free of charge.
VitalaliCare.com does not directly offer, manage, or engage in the hiring process for any of the job listings featured on our website. All listings are sourced from third-party job posting platforms. If you have any concerns or need to report a scam, please contact us at techturna@gmail.com.
